Affiliate Dashboard FAQ
Last updated: October 9, 2025
This help page is intended for affiliates working with, or interested in working with, FareHarbor.
In it we outline specific questions you might have as an affiliate about the affiliate Dashboard and its tools.
In case you can’t find the answer to your question here, please reach out to us at channelsupport@fareharbor.com.
Can I issue invoices as an affiliate?
No, only tour operators can issue invoices, as they are the merchant on record and provide the service directly.
If I charge a customer’s credit card, do I receive the funds?
No, due to payment processing rules within FareHarbor, if you charge a customer’s card into the FareHarbor system to complete a booking, the funds go directly to the tour operator’s bank account, not yours.
Can I have multiple email addresses per affiliate account?
Only one email address can be associated with your affiliate account and appear on invoices. FareHarbor invoices are not designed to serve as official accounting documents. They are meant for reference only and include limited affiliate details. As such, only a single email contact can be listed to ensure consistency and avoid confusion.
Can I cancel or modify a booking after it has been paid to the tour operator?
It’s not possible to cancel or modify bookings that are already paid to the tour operator. Once the operator receives payment, they control cancellation and refund decisions. As an affiliate, you have no financial authority to reverse or cancel a transaction you didn’t process.
Can I cancel or modify a booking if I mark that I collected payment?
By default you will not have permission to cancel or rebook bookings in Fareharbor unless the tour operator grants that permission. If the permission has been granted, you’ll be able to modify bookings within the cancellation policy established by the tour operator. To get permission to cancel or rebook, reach out to channelsupport@fareharbor.com with the tour operator in copy.
Can I set my own default custom calendar?
Setting up an individual default custom calendar is not possible on the affiliate Dashboard. You must manually select the partner calendar for each booking. Defaulting a calendar might lead to partners unknowingly using the wrong availability view. This way manual selection prevents viewing incorrect availability.
Can I book multiple activities from the same or different tour operators in a single booking?
No, booking multiple activities (the shopping cart feature) is currently not available via the affiliate Dashboard.
Can I pay the tour operator’s invoice using a credit card?
No, as an affiliate you can only pay invoices via bank transfer and in USD (available only in the United States). However, if you would like to avoid invoices in general, please refer to the Net rate payment relationship option.