Additional information is available to FareHarbor employees.
The information on this page relates to FareHarbor’s Seating Assignment feature. If you’re not currently using this feature and are interested in trying it out, contact FareHarbor Support.
When using the manual seating assignment tool in the manifest, you can “block off” seats to make them unavailable for that particular time range. This can come in handy if you need to reserve seats for a party, close off the remaining seats at a table, reflect seats that are broken, etc.
Blocked seats will be reflected to online customers as unavailable, and cannot be booked. For logged-in Dashboard users managing seat assignments, blocked off seats will be marked with a diagonal slash and have a status of “blocked”:
How to block or unblock seats
To block off one or more seats, open the manual seat assignment tool from the manifest and select Block seats. Select the seats you want to make unavailable. Any seats you select will be marked with a diagonal slash on the seat map, and will immediately become unavailable for booking.
To unblock a seat, click on the blocked seat on the seat map. The seat will be highlighted in the list to the right. Click the X next to the seat to remove the block. The seat will immediately become available for booking.
Tip: If you need to block off seats for an availability that doesn’t have any bookings yet, you can use the “Show empty availabilities” setting (located in the Display options menu near the top of the manifest) Display options menu) to block off seats for that availability. You can save this setting to a custom calendar so that it’s remembered the next time you view the manifest.
FAQs
Why can’t I block or unblock seats?
Certain actions, like blocking seats, may not be available based on your user permissions. If you would like to update your permissions, contact your administrator or FareHarbor Support.
If you need to block off seats for an availability that doesn’t have any bookings yet, you can use the “Show empty availabilities” setting (located in the Display options menu near the top of the manifest) to block off seats for that availability. You can save this setting to a custom calendar so that it’s remembered the next time you view the manifest.
Why am I seeing blocked seats for a different time or activity?
If you have any activities requiring seating during an overlapping time range, blocked seats for those activities will be displayed as well. If needed, you can unblock seats for an overlapping time range directly from the list.