Currently, OTA discounts are only available for Viator.
OTA discounts let you create discounts in FareHarbor that sync directly to your online travel agency (OTA) partners, such as Viator. Using an OTA discount helps prevent invalid configurations, reduces sync issues, and ensures your discounts meet OTA requirements.
OTA discounts are available for accounts connected to at least one OTA Partner via API. If you do not see the option to create an OTA discount, contact FareHarbor Support.
These discounts are applied automatically on the OTA, so customers do not need to enter a promo code.
How OTA discounts work
- OTA discounts apply only on the selected OTA, and do not affect direct bookings.
- Customers won’t enter a code at checkout, as the discount is applied automatically on the OTA.
- Only one discount can be applied per booking.
- Discounts apply only to the items you select.
Feature limitations
- The FareHarbor Dashboard must be connected to an OTA Partner via API.
- Items included in the discount must be connected to an OTA via API.
- OTA discounts must use a percentage-based discount amount.
- OTA discounts must meet the OTA’s rules. Please contact the OTA to understand what regulatory compliance may be required. (Learn more about Viator’s compliance rules.)
- Some pricing models and configurations may not be eligible for OTA discounts.
User permissions
- The Discount Codes feature must be enabled by FareHarbor Support. Submit a request for enablement.
- A user must have the Manage campaigns and discount codes permission enabled to view and configure an OTA discount. Learn more about managing permission groups.
Creating an OTA discount
Use this workflow to create discounts intended specifically for OTA partners, such as Viator.
To create an OTA discount:
- Go to Settings > Discount Codes.
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Click the + New OTA discount button.
If you do not see the option to create an OTA discount, contact FareHarbor Support.
- Enter a Discount name. (Note: This name is an internal label only. Customers will not see or enter this name.)
- Select the OTA the discount applies to. (Note: Currently, OTA discounts are only available for Viator.)
- Enter the Discount amount as a percentage, unless setting different percentages by customer type.
- Select one or more Eligible items.
- Set the Redemption period start and end dates.
- Click the Save button.
Once saved, the discount is automatically synced to the selected OTA and applied for customers.
Editing or deleting an OTA discount
You can edit or delete an OTA discount at any time from the Settings > Discount Codes table.
Changes to an active discount may affect how it appears on the OTA. Changes apply on Viator the next time it checks pricing.
Tips & best practices
- Use clear, descriptive discount names so your team can easily identify them later.
- Double-check eligible items before saving to avoid sync errors.
- Align your redemption period with your planned promotion dates.
Troubleshooting & FAQs
I don’t see the + New OTA discount button. Why?
Your account may not be connected to an OTA, or the feature may not be enabled for your account. (Note: Currently, OTA discounts are only available for Viator.) Please contact FareHarbor Support if you need assistance connecting with an OTA.
Why can’t I save my discount?
Check that you’ve selected at least one eligible item and entered all required fields, which are indicated with an asterisk (*).
Can I use an OTA discount for direct bookings?
No. OTA discounts apply only on the selected OTA.
Can I set different discount amounts for specific customer types?
Yes. Under Customer types, choose Specific customer types and select the applicable customer types. Enable Set different discount amounts by customer type to enter a separate amount for each.
Don’t see this option? Please reach out to FareHarbor Support to have this functionality enabled.
My new OTA discount isn’t syncing to the OTA. Why?
The discount will not sync to the OTA if the selected item(s) are not connected to the OTA. Please reach out to FareHarbor Support.