Additional information is available for FareHarbor employees.
Starting in October 2026, FareHarbor is introducing a new login option: email address login. If you see the option to log in with your email address, use the same password you currently use to log in with your username.
The FareHarbor Dashboard uses email-based login for user accounts. You can sign in using your email address and password instead of your username and password.
The benefits of email-based login include:
- Improved account security
- Simplified user management
- Better visibility of user actions on the Dashboard
This page explains how email login works in FareHarbor, what you need to do to access the Dashboard, and how different types of user accounts behave.
Moving from username to email login
When your Dashboard moves to email login:
- You log in with your email address and the same password you use today. You don't need to create a new password.
- The first time you log in with your email address, FareHarbor asks you to confirm it.
- If you saved your login in your browser or password manager, update it to use your email address instead of your username.
- Your permissions and the Dashboards you can access stay the same.
- Affiliate Dashboards move to email login too.
Logging in with your email address for the first time
You only need to confirm your email address once. It takes two to three minutes.
To log in with your email address for the first time:
- Go to the FareHarbor login page.
- Enter your company's Shortname and click Next.
- Enter your Email and the Password you already use.
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Click Log in. If your email hasn't been verified yet, the message Verify the email address of your account appears.
- Open the validation email in your inbox and confirm your email address.
- Return to the login page and log in with your email address and password.
If FareHarbor can't find your email address
While your account is moving to email login, you can still log in with your username. If you enter an invalid email address, the message “We couldn't find an account with that email. Try logging in with your username.” appears, and the login page switches to Username.
To log in with your username:
- Select the Username option on the login screen.
- Enter your Username and Password.
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Click Log in.
Username login is only available as an alternative from October 2026 until mid-2027. Once your account moves to email login, you can only log in with your email address. If you don't remember which email address is on your account, ask a Director or Manager user to check it in Settings > Users & Permissions.
If you're asked to reset your password
If your password has appeared in a data breach outside FareHarbor, you see the message "This password has appeared in a data breach outside FareHarbor. Please reset your password to continue." This protects your account, and you need to set a new password before you can log in.
To reset your password:
- On the login page, click Can't log in?.
- Enter your Email and click Send reset link.
- Open the reset email in your inbox and click the link.
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Enter a new password and click Save.
Note: Passwords must be at least eight characters long and include a number, an uppercase letter, and a lowercase letter.
Email login overview
Every Dashboard user who needs login access must have:
- A valid email address on their user profile (no typos or spaces in the email address).
- A verified email address (the email owner has clicked on the verification link in their inbox).
Once your email address is verified, you can sign in using:
- Email address
- Password
If you enter an unverified or incorrect email address, you will see an incorrect credentials error message. In such cases, you can:
- Check the validity of your credentials (email and password).
- Use the “Can't log in?” option, if you have forgotten your credentials.
- Ask a Director or Manager user to check or add your email address to the Dashboard. If an email is added to your user, you will have an email verification message in your inbox.
Note: If your user doesn't exist yet on the Dashboard, a Director or Manager user will have to create it for you with an associated email address.
How email verification works
When a user account is created or updated with a new email address, FareHarbor sends a verification email to that address. The email address is valid for login only after the verification has been completed.
Email verification is only required once, when you're logging in with a new email address.
To verify an email address:
- Create a new user or add an email address for an existing user. (Note: This action can only be done by Director or Manager users.)
- Open the verification email sent by FareHarbor to the added email's inbox.
- Click the verification link inside the message.
After verification, the email address becomes active for login.
If the verification step is not completed, you will not be able to log in.
If you manage users for your company, please review your Dashboard users and confirm that each person who needs login access has:
- A valid email address.
- A verified email address.
If you need help updating user profiles or restoring access to an account, contact FareHarbor Support.
Users without an email address
If you are trying to log in but don't have an email address added for your Dashboard user, please reach out to a Director or Manager to add the email address to your user. You can then verify the newly added email address via the verification link in your email inbox.
Important note: You must have access to the inbox associated with the email address of your FareHarbor account. Only you can access that email inbox and verify the email address.
In case of a missing email address, you have to:
- Enter a valid email address.
- Verify your email using the link sent to that inbox.
After the email is verified, you can log in normally.
Users who already have an email address
If you already have an email address on your profile, you may see a confirmation prompt asking you to review it.
This prompt helps ensure the email address associated with the account is still correct. If the email is outdated, you should update it and complete the verification process again.
Accounts that do not require login
You may have Dashboard users that do not require login because they represent non-human roles, such as:
- Vehicles
- Point-of-sale integrations
- Equipment or operational resources
These accounts typically:
- Cannot log in to the Dashboard.
- Can exist without an email address because they do not need to sign in.
- Can still be used for assignments, scheduling, or reporting.
If login access is required for this type of account, an email address must be added and verified.
Frequently asked questions (FAQs)
Why is FareHarbor asking me to validate my email address?
In order to keep your account secure, we need to make sure you are the one in control of the email address. In case of an account takeover or suspicious activity, we can quickly identify and notify you via a trusted and verified email address.
Do I need a new password when my Dashboard moves to email login?
No. You keep the same password you already use with your username. Only the way you identify yourself changes, from your username to your email address.
Can I keep logging in with my username?
Only for a limited time until mid-2027. While your account is moving to email login, an alternative Username login option appears if FareHarbor can't find your email address. Once your account starts using email login, you can only log in with your email address. It isn't possible to opt out of email login.
I don't remember which email address is on my account. What should I do?
Ask a Director or Manager user to check your email address in Settings > Users & Permissions. While the Username option is still available, you can also log in with your username and check your email address on your user profile.
I entered my email but didn’t receive a verification email. What should I do?
We recommend the following troubleshooting steps:
- Check your spam or junk folder.
- Wait a few minutes and try again.
- Make sure you entered the correct email address.
- Ask your IT team to allow emails from our domain.
The verification link isn’t working. What should I do?
- Make sure you’re opening the most recent email.
- Try copying the full link into your browser.
- Request a new verification email if needed.
- If you entered an email address that is not working, reach out to the Manager or Director user of your company to update your email address.
How can I update a user's email address?
You can update your or another user's email address on the Dashboard.
To update an email address:
- Navigate to Settings > Users & Permissions on your Dashboard.
- Click Edit next to the user you want to edit.
- Click the Account tab.
- Enter a new email address in the Email field.
- Click Save changes.
The updated user will receive a verification email in their inbox to complete the process.
Can my staff use a shared email address?
No. Each person who logs in needs their own email address. If two users on the same Dashboard have the same email address, FareHarbor can't tell which account to log in to, and that email address can't be used to log in. Ask a Director or Manager user to give each user a unique email address in Settings > Users & Permissions.
Can I access multiple Dashboards with a single email address login?
Yes, you can still access multiple Dashboards with the same email address. However, you may still need to log in to each Dashboard separately, with that Dashboard's password.
I have multiple Dashboards but cannot see all of them after logging in. Why?
It's possible that you have set up multiple email addresses for login and they are associated with different Dashboards. We advise checking your active email inboxes for traces of verification emails. In case additional assistance is needed, reach out to FareHarbor Support.
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