These FAQs address common questions about how the FH Agent works and what to expect.
Does FH Agent replace human support?
No. FH Agent handles common questions but does not replace human support.Your team should still handle complex, sensitive, or exception-based requests.
Can FH Agent create bookings automatically?
No. FH Agent can help guests start the booking process during a conversation. The assistant shares a booking link with selected details, and the guest completes the reservation using the booking flow. Depending on your configuration, booking behavior may vary.
Learn more about AI-automated booking management using FareHarbor.
What languages are supported?
FH Agent works in all languages and can respond in the guest’s preferred language. Review your setup and testing to confirm that the experience meets your business needs across your most common guest languages.
Where do bookings appear?
Bookings created through FH Agent appear in the FareHarbor Dashboard like any other booking coming from an affiliate.
What happens if the assistant cannot answer a question?
If the assistant cannot answer a question, it may escalate the conversation to a human depending on your configuration. Accurate training content and clear handoff settings reduce confusion when escalation happens. Learn more about AI-automated human handoffs.
Can I control what the assistant does?
Yes. You can control the information the assistant uses, the channels where it is active, the booking actions it can perform, and when it should hand off to a human. Learn more about configuring what actions the AI can take.