Create & manage discount codes

Additional information is available to FareHarbor employees.

Create discount codes to support promotions, customer incentives, affiliate-related setups, and direct booking campaigns. This page explains how to create, edit, and delete discount codes in the Dashboard, as well as the requirements and limitations associated with the feature.

Discount codes can be configured with percentage or fixed-value discounts, redemption limits, activity date restrictions, customer-type targeting, and more.

Overview

Discount codes apply discounts at the item or customer type level, and reduce the eligible booking subtotal before taxes and fees are calculated.

Depending on configuration, discount codes can:

• Apply to specific items or customer types
• Restrict redemption periods
• Limit the number of redemptions
• Apply to priced custom fields
• Restrict redemption to Dashboard users only
• Support affiliate tagging workflows

Feature limitations

• Discount codes cannot currently be redeemed for bookings purchased with combos or packaged combos unless the discount is configured with a 0 value.
• Discount codes cannot be used when a customer rebooks online.
• This feature is not designed to be used in conjunction with third-party platforms, such as Groupon.

For more information on feature interactions and behavioral considerations, see Guidelines for using discount codes with other features.

Setup

The Discount Codes feature must first be enabled for your account before discount codes can be configured or redeemed.

A user must also have the Manage campaigns and discount codes permission enabled to view and configure discount codes.

To enable discount codes for your account:

1. Submit a request for enablement to Fareharbor Support.
2. Wait for confirmation from FareHarbor Support before proceeding with configuration.

For more information on user permissions, see Managing permission groups.

Create a discount code

For detailed information about individual settings and fields, see Reference: Discount code settings.

To create a discount code:

1. Navigate to Settings > Discount Codes.
2. Click the + New discount code button.
3. Configure the discount code settings as needed.
4. Click the Create button.

Once the discount code has been created, the overview table under Settings > Discount Codes will display information including:

• Discount amount
• Redemption status
• Number of applied items
• Maximum usage restrictions
• Redemption count

Edit a discount code

To edit a discount code:

1. Navigate to Settings > Discount Codes.
2. Locate the discount code to update.
3. Click the discount code name or open the associated menu dropdown (three dots).
4. Adjust the discount code settings as needed.
5. Click the Save button.

Delete a discount code

To delete a discount code:

1. Navigate to Settings > Discount Codes.
2. Locate the discount code to delete.
3. Click the discount code name or open the associated menu dropdown (three dots).
4. Click the Delete option.
5. Click the OK button in the confirmation pop-up.

You can also delete a discount code directly from the overview table by selecting Delete from the associated menu dropdown.

FAQs & common issues

I do not see the Discount Codes option in the Dashboard. Why?

The Discount Codes feature may not yet be enabled for your account. Submit an enablement request or contact FareHarbor Support for additional assistance.

Why can’t a discount code be applied?

Discount codes may fail to apply if:

• The code is not active
• The maximum usage limit has been reached
• The item or customer type is not eligible for the discount
• The booking does not meet minimum booking requirements
• The discount code is limited to direct bookings
• The booking includes unsupported feature combinations, such as combos or packaged combos

For more information on feature interaction behavior, see Guidelines for using discount codes with other features.

What do the discount code statuses mean?

Discount codes can display one of the following statuses:

• Active: The redemption period is currently open.
• Scheduled: The redemption period will begin in the future.
• Expired: The redemption period has ended.