Create Viator Special Offers to support promotional campaigns and increase conversion on Viator. This page explains how to create, edit, and delete Viator Special Offers in the Dashboard, as well as the requirements and limitations associated with the feature.
Viator Special Offers support percentage based discounts and are synchronized to Viator through FareHarbor's Viator price sync integration.
Overview
Viator Special Offers apply percentage-based discounts to eligible Viator products and are displayed to customers booking through Viator and Tripadvisor.
Depending on configuration, Special Offers can:
- Apply to specific Viator-connected items
- Restrict booking and travel periods
- Support seasonal and promotional campaigns
- Display discounted pricing on Viator
- Be scheduled to start and end automatically
Eligibility Rules
- Viator Special Offers are only available for suppliers connected to Viator Price Sync.
- Once a product is connected to Price over API, Special Offers can only be managed from FareHarbor and can no longer be created or edited directly in Viator.
- Only percentage based discounts are supported.
- Fixed value discounts are not supported by Viator.
- Special Offers apply only to bookings made through Viator.
- Viator determines how promotional pricing and offer messaging are displayed on their marketplace.
- Changes may not appear immediately due to synchronization and processing delays on the Viator side.
- Not currently compatible with Dynamic Pricing.
For complete Viator eligibility requirements, see Viator's Eligibility Rules for Special Offers documentation.
Setup
Before creating a Viator Special Offer:
- Your account must be connected to Viator Price Sync.
- The item must be actively connected to Viator.
- The item must have valid pricing and availability configured.
- Discount codes must be enabled on your FareHarbor Dashboard. How to enable:
- Navigate to Advanced Company Settings*
- Enable the "Enable Discount Codes" setting
If you are not connected to Viator Price Sync, contact FareHarbor Support for assistance.
*Select Settings in the navigation bar, then click the gear icon in the top right corner to access Advanced Company Settings. Use the search bar to find 'Enable Discount Codes' or select 'Setup' and scroll down to 'Discount codes and campaigns'. Select the 'enable discount codes' option and 'save changes'. Refresh the page to see the 'Discount Codes' menu option on the left side of your screen in the Build menu.
Create a Viator Special Offer
To create a Viator Special Offer:
- Navigate to Settings > Discount Codes.
- Click the + New OTA discount code button.
- Configure the discount code settings as needed.
- Select the Viator-connected item(s) to which the offer should apply.
- Enter a percentage-based discount value.
- Configure the booking and travel date restrictions as needed.
- Click the Create button.
Once the Special Offer has been created, it will appear in the overview table under Settings > Discount Codes, which displays information including:
- Discount amount
- Redemption status
- Number of applied items
The Special Offer will be included in the next Viator price synchronization.
Edit a Viator Special Offer
To edit a Viator Special Offer:
- Navigate to Settings > Discount Codes.
- Locate the Special Offer to update.
- Click the discount code name or open the associated menu dropdown (three dots).
- Adjust the Special Offer settings as needed.
- Click the Save button.
Changes will be included in the next Viator price synchronization.
Delete a Viator Special Offer
To delete a Viator Special Offer:
- Navigate to Settings > Discount Codes.
- Locate the Special Offer to delete.
- Click the discount code name or open the associated menu dropdown (three dots).
- Click the Delete option.
- Click the OK button in the confirmation pop-up.
You can also delete a Special Offer directly from the overview table by selecting Delete from the associated menu dropdown.
The deletion will be included in the next Viator price synchronization.
FAQs & common issues
I don't see the Special Offers option. Why?
Viator Special Offers are only available for suppliers connected to Viator Price Sync. If your account is not connected, contact FareHarbor Support for assistance.
Why can't I create a fixed-value discount?
Viator only supports percentage-based Special Offers at this time.
Why isn't my Special Offer appearing on Viator?
Special Offers may not appear if:
- The item is not connected to Viator.
- The account is not connected to Viator Price Sync.
- The offer dates are invalid.
- The synchronization has not yet completed.
- Viator is still processing the update.
How long does it take for changes to appear?
Changes are first synchronized from FareHarbor to Viator and then processed by Viator. Display timing can vary depending on synchronization schedules and Viator processing times.
What happens if I update or delete an offer?
Updates and deletions are sent during the next synchronization cycle and become visible on Viator after processing is complete.
What do the Special Offer statuses mean?
Special Offers can display one of the following statuses:
- Active: The offer is currently available for booking.
- Scheduled: The offer will become active in the future.
- Expired: The offer has ended and is no longer available.
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