If your company uses seating assignment, you can assign seats when creating bookings in Dock. Seating assignment is managed through your FareHarbor Dashboard and automatically appears in Dock - there's no additional setup required in the Dock app.
Seating assignment isn't enabled by default. If you'd like to use this feature, contact FareHarbor Support to enable it for your company. For more information about configuring seating on the FareHarbor Dashboard, see Using the seat map builder
If seating assignment is enabled, you (on Staff mode) or your customer (on Kiosk mode) will see a Choose from map field during the booking flow.
Assign seats during a booking
To assign seats when creating a booking in Dock:
- Start creating a booking in Dock.
- When you reach the Enter information screen, you will see the Choose from map fields.
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Note: If you don't see the Choose from map fields, it's because either:
- The item in the booking does not have seating configured.
- Seating is not enabled for your company. Contact FareHarbor Support to request this feature.
- Select an available seat for each guest.
- Select Confirm to return to the booking flow.
- Continue through the booking flow and complete checkout.
The selected seats appear in the booking summary while you create the booking.
Checkout with assigned seats
When you proceed to checkout, Dock verifies that the selected seats are still available. If they are, checkout continues to payment as normal.
What if the selected seats are no longer available?
If another booking has taken one or more of your selected seats, Dock displays a Selection unavailable message before payment.
You can either:
- Automatically reassign to replace the unavailable seats with available ones.
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Remove from cart to remove the booking.
When Dock automatically reassigns seats:
- Dock assigns available seats whenever possible.
- The system tries to keep guests seated together, depending on availability.
If you want to choose different seats yourself, remove the booking from the cart and start the booking again. Dock doesn't let you manually reselect seats after the reassignment message appears.
After the booking is completed
The assigned seats appear:
- On the booking confirmation page
- On printed tickets, if ticket printing is enabled
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