This feature is currently only available for selected FareHarbor clients.
Communication channels determine where guests interact with FareHarbor Agent. Handoff settings determine what happens when the AI assistant cannot resolve a request.
Both must be configured together to ensure guests can reach your business and receive support when needed. This help page focuses on the communication channels configuration:
- What are the available FareHarbor Agent communication channels
- How to connect your FareHarbor Agent to communication channels
FareHarbor Agent communication channels
FareHarbor Agent can communicate with guests across multiple channels. Each connected channel sends conversations to the same workspace inbox so your team can review interactions in one place.
FareHarbor Agent supports several channel types which are enabled individually. This way you have complete control over your communication setup.
Website chat
Website chat allows guests to ask questions while browsing your website. This channel is often the most direct way to help guests who are comparing experiences, checking availability, or deciding whether to book. Learn more about adding an AI chat widget to your website.
FareHarbor Lightframe chat
The FareHarbor Lightframe chat allows guests to interact with your FareHarbor Agent while they are in the booking flow. This can help answer questions that come up just before purchase, such as timing, availability, or policy details. Learn more about adding an AI chat widget to your FareHarbor booking flow.
Facebook and Instagram
The Facebook and Instagram integrations allows guests to message your business through your social media page. This can be useful for responding to inquiries from guests who discover your business on social media.
WhatsApp allows guests to message your business using WhatsApp Business. Connecting FareHarbor Agent helps handle big volumes of incoming inquiries. This is especially useful when your guests prefer mobile messaging or contact your business while traveling. Learn more about connecting FareHarbor Agent to your WhatsApp.
SMS
SMS communication allows guests to text questions directly to your business phone number. This can be helpful for quick questions about availability, logistics, or booking status. Learn more about connecting FareHarbor Agent for SMS replies.
Phone
Phone integration allows FareHarbor Agent to help callers during inbound calls. This can be especially useful if you receive a high volume of routine questions by phone. Learn more about integrating the AI assistant via phone.
The Email channel allows FareHarbor Agent to respond to inbound guest emails automatically. This can reduce response times for common questions while still allowing your team to step in when needed. Learn more how to connect FareHarbor Agent for email replies.
Connecting communication channels
You have to connect one or multiple communication channels to ensure that your FareHarbor Agent is live and running.
To connect a communication channel:
- Log in to the FareHarbor Dashboard.
- Navigate to Settings > Communication > FH Agent.
- Click Open FareHarbor Agent to access your workspace.
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Select Channels via the options on the left-hand side.
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Select a channel you would like to start with.
Note: We recommend starting with Web which configures the website chat widget.
- Follow the configuration steps to finalize the channel setup.
Feeling stuck? You can always ask for help directly in your environment by clicking on the FareHarbor Agent icon . The FareHarbor Agent will help you set up your channel and work out any issues you may face.
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