Currency Switch

Currency Switch lets customers pay in their local currency during checkout, while you receive payouts in your Dashboard currency. This helps customers clearly understand what they are paying in their own currency, while you continue to reconcile payouts in a single, consistent currency.

Requirements and prerequisites: Your account must be onboarded with Stripe as the payment provider.

Currency Switch supports all currencies.

How Currency Switch works

The Currency Switch feature automatically detects the customer’s location and displays pricing in multiple currencies during checkout. The customer has visibility of the amounts in the two currencies as well as the exchange rate throughout the booking process.

This is how it looks for your customer:

  1. During checkout, the customer sees the total amount displayed in both currencies, along with the exchange rate.
  2. The customer selects whether to pay in their local currency (e.g. USD) or the Dashboard currency (e.g. EUR).
  3. The payment is processed in the currency selected by the customer.
  4. The amount in the Dashboard currency appears on:
    • The customer’s booking confirmation
    • The payment receipt
  5. The original payment currency is also visible in the booking's payment details.

Payouts with Currency Switch

All payouts are processed in your Dashboard currency. At settlement, Stripe converts the payment into your Dashboard currency while preserving the original total amount in the original currency.

Example: If a booking total is 100 USD and the exchange rate is 1 EUR to 1.25 USD:

  • The customer pays 80 EUR.
  • Your payout contains 100 USD (minus applicable payment processing fees).
  • No additional conversion fee is charged to you.

Refunds with Currency Switch

Refunds are initiated in the Dashboard currency. Customers receive the refund amount in their local currency based on the same exchange rate used for the original payment.

After the refund is processed, the expected refund amount in the customer’s currency appears in the booking details.

To view the refund details of a cancelled booking:

  1. Navigate to Bookings and locate the relevant availability on the calendar.
  2. Click on the availability.
  3. Select Actions & Settings.
  4. Select the cancelled booking.
  5. Expand the payment details using the triangle icon.
  6. Click on each Details button to expand and view payment or refund details.

Frequently asked questions (FAQs)

Will I be charged additional processing fees for the Currency Switch?

No. FareHarbor does not charge any additional fees for this feature. Your existing payment processing fees still apply. 

Tip: We recommend using the Sales report for a more detailed overview of processing fees.

Can I customize the exchange rate?

No. Exchange rate customization is not supported.

Does this work with payment links?

No. Payment links are not currently supported with Currency Switch.