Wherewolf Integration
Last updated: August 22, 2022
FareHarbor partners with Wherewolf, a digital waiver, check-in, and guest management solution. By connecting your FareHarbor Dashboard to Wherewolf, you can automatically populate customers’ booking information into Wherewolf’s digital waiver and check-in app and stay up to date on waiver statuses by viewing real-time waiver information in your FareHarbor Dashboard.
Note: To make use of this integration, you’ll need to have a Wherewolf account. Learn more about pricing for FareHarbor clients.
Features
Wherewolf has four main modules that interact with FareHarbor:
Digital waivers: The Wherewolf iPad app makes it easy to check in customers, complete liability waivers, and collect marketing information. Waivers can be completed anywhere, even offline.
Pre-arrivals: The online pre-arrival form allows guests to complete waivers on their computers, tablets or phones before they arrive. Customize your waivers to include details and questions specific to your business. See a sample
Guest management: Once guests have completed their waivers, all information will be populated in Wherewolf’s manifest, which can be filtered by time, activity, and location.
Marketing: Wherewolf acts as a filterable database that can used as a CRM to further communicate with guests. All guests can receive a follow-up email prompting reviews, ratings, likes, and referrals.
Watch Wherewolf in action:
How it works
Once a customer has booked your tour or activity through FareHarbor, FareHarbor uses a webhook to send their booking information (such as availability time and customer names) to Wherewolf.
This allows the Wherewolf app to automatically populate customer information into digital waivers and pre-arrival forms so you and your customers don’t need to enter it again.
Wherewolf will automatically send an email to each customer requiring them to fill out the waiver. Another email will be sent close to the availability date if the waivers have not been completed.
Once a waiver has been filled out through the Wherewolf pre-arrival form, the participants’ details (such as their names, age and email addresses) will be sent back to FareHarbor and consecutively displayed on a booking overlay, as well as in the Waivers and Waivers Breakdown columns on the manifest.
After your customer’s trip is finished, you can choose to send a follow-up email directly through Wherewolf.
Setting up the Wherewolf integration
To connect your FareHarbor Dashboard with Wherewolf, get in touch with us and let us know you’d like us to get set up with Wherewolf.
Remember, you’ll need to have a Wherewolf account before we can begin the setup process. Learn about Wherewolf’s special offers for FareHarbor customers.
Important Notes
Pre-existing bookings
FareHarbor uses a specific custom field attached to an item in order to display participant’s details on the booking overlay and the manifest. Please remember that once the integration has been enabled, this custom field will not be automatically attached to existing bookings. If you would like participant’s information to be displayed on existing bookings that were made before the integration was enabled, you will need to manually add the waiver custom field to those bookings.
Pre-existing waivers
If you were already using Wherewolf before integrating with FareHarbor, make note that waivers that were signed before the integration will not automatically be attached to bookings in FareHarbor.
Making changes to bookings with waivers
- When you rebook, any signed waivers are moved to the most recent booking, as long as the new item or availability requires the same waivers.
- If needed, you can remove a waiver from a booking in FareHarbor by opening the menu next to the participant name and selecting Remove waiver.
Note: Removing a waiver from a booking in FareHarbor will not automatically remove it in Wherewolf. Please go to your Wherewolf dashboard and remove the waiver in question there too in order to keep both systems in sync.
Generic Link/Walk-in Guests
Please note that waivers signed through the Wherewolf generic links, and/or waivers signed by walk-in guests without bookings will not be displayed in FareHarbor.
Waiver status
In many scenarios Wherewolf uses waiver status to define a participant’s progress or eligibility. In one scenario, Wherewolf asks participants to provide information in advance of their trips using a web-based pre-arrival waiver (and assigns them the status “checked in”). Once on site, the participants are asked to review their details and images, or provide other time-sensitive information, which will then assign them the “active” status.
Currently, there is no separate section in the FareHarbor Dashboard that would display these statuses. However, if needed, you can view this information in FareHarbor by opening the menu next to the participant’s name and selecting View PDF.