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Leaving Your FareHarbor Site

Last updated: November 26, 2024

If you decide that you no longer wish to have a FareHarbor Site, this document will help clarify the migration process.

Although you own the content and media that describes your brand, the WordPress template of a FareHarbor Site is the intellectual property of FareHarbor. The template and its custom Dashboard integration features cannot be fully transferred to another host as they are on your FareHarbor Site. Our team will assist in gathering your content, but it will be your responsibility to build or contract a replacement site with a new host. See Options for Exporting Content & Media for help making that transition.

If you leave and decide you are not happy with your replacement site, FareHarbor makes it very easy to bring your FareHarbor Site back. We will preserve your site and can reactivate it should you choose to return.

How To Inform Us You Are Leaving Your Site

If you’ve decided to leave your FareHarbor Site, please submit a support ticket at https://help.fareharbor.com/submit/ with the category FareHarbor Hosted Website. In the type of request, please choose Other and add to the comment box that you are moving your website to a new host.

If you need assistance understanding how to move your domain to the new website you’ve built, our team can provide guidance (see the ‘How do I take my new site live?‘ section below). If you know how to complete this step, we suggest you point your domain to your new website and submit a ticket letting us know you’ve left your FareHarbor site afterwards. We will take care of preserving your FareHarbor Site as soon as you’ve contacted us.

Options for Exporting Content & Media

Google Drive Folder with Content Spreadsheet & Media Folders

If you are not working with a web developer or are leaving for a host other than Wordpress, our team will organize your content so you can easily upload it to another platform.

We will include all of the text available on your site in a spreadsheet, organized by page. This option will not include styling (HTML or CSS) that may not be accepted by all website builders.

We will also include folders of your media separated by the month and year they were uploaded.

.xml File

If you have a web developer or have experience with WordPress development, creating custom post types and wiring up advanced custom fields from the database to the front end, we can send an .xml file of your content and media.

This is only useful if you are moving your content to a new WordPress site. Not everything will export, as many features rely on our platform’s JavaScript and CSS.

HTML Zip File

If you are working with a new web developer who is capable of adding html, javascript and css files to a web server, they can follow these steps to get a full export of the site. Please note if done correctly your site will be visible and fully usable on the web BUT updating content will involve a deep knowledge of web servers and html. There is no admin backend for this option to update and maintain content.

Requirements

Instructions

  • Open a tab in the terminal application of your choice
  • brew install httrack
  • httrack https://yoursite.com /Location/Where/To/Save/

3rd Party Tools

Content can manually be retrieved by using 3rd party tools to scrape your website and put it in a raw code format. This option is something that would need to be completed yourself.

How Do I Take My New Site Live?

To take your new site live, you need to change your nameservers (or DNS records if you decided to manage your DNS yourself) to your new website host. You maintain ownership of your domain the entire time you are on a FareHarbor site so no transfer of ownership is needed.

We can help you point your domain back to old hosting if you continued to pay for it while on your FareHarbor Site but we will need access to your domain registrar.

If you no longer have access to your old site, you will be responsible for building a new site on the host of your choice.

Our team will work with you on a timeline to keep your FareHarbor site active until your new site is built.

Once your new site is completed, we can assist you with switching your nameservers to take your new site live if needed. We will need access to your domain registrar in order to do so.

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