Setting up your receipt printer
Last updated: April 24, 2023
If you’re just getting started with receipts, follow the steps below to make sure your printer is set up properly. Once you’re ready, see Printing receipts for more information on printing receipts from FareHarbor.
Getting started
Make sure you have receipt printing enabled on your Dashboard. You can check to see if you have this enabled by opening a booking, clicking Print, and looking for the Receipt Format option. If you do not see this option, contact FareHarbor Support to turn on receipt printing.
You’ll also need a receipt printer. Any receipt printer should work with FareHarbor, but we’ve tested and can recommend the Star TSP100 USB Printer, which connects to your computer via USB. Read more about FareHarbor’s recommended printers.
Setting up your receipt printer
Printers of this kind can require detailed setup to ensure accurate printing and cutting. Follow the below steps to make sure your tickets print properly.
Note: It’s important to install your printer’s driver software, even if your computer prints without it. The driver software gives your computer access to printer-specific functions, like the ability to cut receipts.
To set up your receipt printer on a Mac:
- Install the driver software that came with your receipt printer
- Connect the printer to your computer (depending on the printer, you will use either a USB or ethernet cable)
- Turn on the printer
- Click the Apple menu at the top left of your computer screen, then navigate to System Preferences > Printers & Scanners
- Select the + button in the bottom left of the Printers section
Select the name of your receipt printer. In this section, make sure you also choose which printer driver software to use:
- In the dropdown next to Use:, make sure that the software name matches the name of the driver software you installed earlier
- If you don’t see your printer in the list, make sure it is plugged into your computer and turned on.
Click Add
Once you’ve added the printer, it will appear in the Printers & Scanners list.
To set up your printer on a PC:
- Install the driver software that came with your receipt printer
- Connect the printer to your computer (depending on the printer, you will use either a USB or ethernet cable)
- Turn on the printer
- Your computer should automatically detect the new device and start installing
- Once the install has completed, navigate to Control Panel > View devices and printers and confirm that the printer is listed under Printers
If your printer does not appear in the Devices and Printers section, you may need to restart your computer. For more troubleshooting, see below.
Frequently Asked Questions
I don’t have my printer driver software – how can I install it?
If you do not have the driver software for your printer, you can download it from the printer’s website and install it onto your computer. For example, here is where you can download driver software for Star receipt printers.