Additional information is available to FareHarbor employees.
You can collect tips from customers on FareHarbor Dock during checkout or after a booking is created. Customers select a tip amount on the device and complete payment using an eligible payment method associated with the booking. Tipping is available on both Staff mode and Kiosk mode.
Tipping must be enabled for your account before tip options appear in Dock. Contact FareHarbor Support or your Account Manager to request this.
Tipping overview
You can collect a tip:
- During checkout, when creating a booking (Staff mode and Kiosk mode).
- After a booking is created, from the booking details screen (Staff mode only).
When customers are asked to tip, they can choose one of the below options:
- A preset tip option (amount or percentage)
- Enter a custom amount
- No tip.
Notes:
- Tipping on Dock is only available for card payments. If the payment is made via QR code or cash, there is no tipping option.
- Tips can be offered as preset amounts, percentages, or a custom amount.
- The tip is recorded separately from the original booking payment.
- The tip is associated with the booking for reporting purposes.
- Tips collected through Dock are available in reporting and are visible on the booking.
Configuring tips on Dock
Once tipping has been enabled for your account, you can configure it to your preference in FareHarbor Dock by navigating to Settings > Tipping.
You can configure three preset tip options by:
- Selecting between Percentage or Flat amount.
- Entering your preferred preset values.
If the Enable tipping at checkout toggle is on, your customers can add a tip before payment so the booking total and tip are paid together in one transaction. Checkout tipping works in both Staff mode and Kiosk mode.
Collecting tips at checkout
Checkout tips in Staff mode
To collect a tip at checkout in Staff mode:
- Open Dock in Staff mode.
- Start creating a booking.
- During checkout, select Card as the customer’s payment method.
- You are taken to a Would you like to tip? screen.
- Hand the device over to the customer.
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Ask the customer to select a preset tip option or to enter a custom amount. Customers can also select No tip.
- Once the customer has made their choice, they can tap Confirm and pay.
The booking is then finalized and the tip is recorded against the booking.
Checkout tips in Kiosk mode
Adding a tip on Dock Kiosk mode is almost the same process as on Staff mode. The only difference is that there is no step to hand the device to the customer because they are already using the kiosk to book themselves.
To add a tip in Kiosk mode, the customer:
- Starts creating a booking.
- During checkout, the customer is taken to a Would you like to tip? screen. (Note: Tipping is not available for QR code or cash payments.)
- The customer selects a tip option or No tip.
- They tap Confirm and pay.
Once payment is processed successfully, the tip is recorded against the booking.
Collecting tips from an existing booking
You can collect a tip after a booking is created from the booking details screen in Staff mode.
To collect a tip for an existing booking:
- Open Dock in Staff mode.
- Navigate to the booking you want to update.
- Open the booking details screen.
- Select Add tip.
- Hand the device over to the customer.
- Ask the customer to select a tip amount or enter a custom amount.
- Once the customer has made their choice, they can tap Confirm and pay.
- Take back the device and complete payment if prompted.
Once the payment is processed successfully, the tip is recorded against the booking.
Note: Collecting tips from existing bookings is not available in Kiosk mode.
Reporting on tips on the FareHarbor Dashboard
You can report on tip amounts on your FareHarbor Dashboard's Bookings reports. This is possible by:
- Adding the Tip Amount column
- Filtering by Is Tip Collected to only see bookings with a tip
You can also specify a date range, add more filters, and group the results of the Bookings report.
For example, you can Group by:
- Availability date to show the tip amounts per day.
- Item to see which items generate the most tips.
Note: The Tip Amount column and Is Tip Collected filter are only available on Bookings reports. They cannot be added on other advanced reports such as Sales reports.
Learn more about FareHarbor's advanced reports and how to use them in our related help pages:
Frequently asked questions (FAQs)
Can I collect a tip after the original booking has already been paid?
Yes. In Staff mode, you can collect a tip for an existing booking after the original booking payment has been completed.
Can customers enter a custom tip amount?
Yes. Customers can select from available preset options or enter a custom amount.
Are there any processing fees for tips?
Yes. FareHarbor charges processing fees for tip transactions.
How are tips reported?
Tips are associated with the booking and are available in Bookings reports. Tip information is also visible on the booking.
Are tips included in booking taxes or fees?
No. Tips are separate from booking taxes and fees.
What happens if a booking is refunded or canceled?
If a booking is fully refunded or canceled, any associated tip is refunded with the booking.
Can I collect cash tips through Dock?
No. Dock only supports tips collected through supported payment methods.
Can I collect a tip using a card on file?
Yes, supported bookings allow tip collection using a card on file.
Why don't I see tipping options in Dock?
Tipping may not be enabled for your account. Contact FareHarbor Support or your Account Manager if you don't see Tipping under Dock > Settings.
Alternatively, if tipping is enabled for your account and still doesn't show up as an option, make sure that:
- The booking is being paid for via card and not via QR code or cash.
- The Enable tipping at checkout toggle is on under Settings > Tipping.
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