Introduction to Assistant

Additional information is available to FareHarbor employees.

Assistant only sees what your user account already has access to, and can't make changes without your approval.

Assistant is an AI-powered chatbot built into the FareHarbor Dashboard. You can use plain language to ask questions, find information, and complete supported actions without navigating through Dashboard menus.

Assistant overview

Assistant works within the company Dashboard you’re currently viewing, so you can ask questions without specifying which company you’re working with. You can use Assistant to find information, complete supported actions, search the FareHarbor Help Center, and get help from Support.

Keep the following in mind when using Assistant:

Available information and actions depend on your permissions. Assistant uses the same permissions as your current Dashboard session. What you can access or do with Assistant therefore depends on the permissions associated with your login.
Review Assistant’s responses for accuracy. Assistant is AI-powered, and can make mistakes or misinterpret your request. Review the information it provides to make sure it understands your request correctly.
Review changes before you confirm them. Assistant asks you to confirm actions that create, change, or delete Dashboard data. Review the details carefully before proceeding because some actions cannot be undone.
Assistant focuses on FareHarbor questions and operations. It does not answer general questions, provide pricing advice, or discuss topics unrelated to FareHarbor.

When to use Assistant

You can use Assistant for a variety of FareHarbor tasks, from finding information to making changes in the Dashboard. The examples below highlight some of the tasks Assistant can help with and are not an exhaustive list of its capabilities.

Assistant can help with	What you can do
Sales & revenue	Review real-time sales information for a selected date range and group results by item, affiliate, or payment type. Example prompts: “Show me sales for the last 7 days grouped by item.” "What's our revenue this month?"
Bookings	Find and review bookings, manifests, and booking details. Create bookings, manage check-in status and notes, update customer contact information, and resend supported notification emails. Example prompts: “Search for a booking by John Smith.” “Show me the manifest for tomorrow.”
Availabilities & scheduling	Review items and availabilities, including time slots without bookings. Change the online booking status for an availability. Example prompts: “What availabilities do we have for tomorrow?” “Change the 9 AM kayak tour to closed.”
Gift cards	Review available gift card types and create gift cards. Example prompts: “Create a $50 gift card.” “What gift card types can I create?”
Account & company	View details associated with your account and your company settings. Example prompts: “What are my account details?” “What timezone is my company set to?”
FareHarbor Help Center & Support	Search for relevant FareHarbor Help Center articles or create a support ticket when additional assistance is needed. Example prompts: “How do I set up a new item?” “I need help from support.”
Current Dashboard page	Ask questions about information displayed on your current Dashboard page, and use that information as context. Example prompts: “What’s on this page?” “Summarize what I’m looking at.”

FAQs

Is Assistant available to every Dashboard user?

Yes. Assistant is available to all of your Dashboard’s users. However, it can access only the information and actions permitted by your existing Dashboard permissions.

Can Assistant make changes to my Dashboard?

Yes, for supported actions. Before making any change, Assistant always asks you to review and confirm the action.

Can Assistant answer questions about my Dashboard?

Yes. Assistant can use the context of your current Dashboard session to answer questions about your account and the page you're viewing.

Can Assistant answer questions that aren't related to FareHarbor?

No. Assistant is designed specifically for FareHarbor operations and Help Center content. It does not answer general-purpose questions or provide advice unrelated to FareHarbor.

Can I use Assistant in other languages?

Yes. Assistant supports conversations in multiple languages.

Can I have multiple conversations in Assistant?

Yes, you can start a new conversation in Assistant without continuing your current conversation.