Using Apple Pay and Google Pay for online payments

Apple Pay is the digital wallet offered by Apple. Apple Pay is available for customers using a supported browser and/or device:

• An iOS device (iPhone or iPad) running iOS 13 or later
• Safari 11 on macOS 10.13 or later

Customers can use Apple Pay to pay for their booking by selecting Apple Pay and clicking the Pay button:

Their booking confirmation shows that Apple Pay was used during checkout:

In your Dashboard, Apple Pay is shown in the payment summary on the booking overview:

When a customer decides to check out with Apple Pay express checkout, they can expedite the checkout process by using the payment information already associated with their Apple Pay account.

Customers using iOS devices will not see the option to pay online using Apple Pay express checkout unless their browser and/or device meet the following requirements:

• An iOS device (iPhone or iPad) running iOS 13 or later
• Safari 11 on macOS 10.13 or later

A customer can select express checkout as their payment method by clicking the Check out with Apple Pay button.

A pop-up will prompt the customer to select and confirm their Apple Pay payment method of choice.

Their booking confirmation email will show Apple Pay as the payment method used during checkout:

Apple Pay will be listed as the payment method in the booking overview’s payment summary:

Google Pay is the digital wallet offered by Google. Google Pay is available for customers using a supported browser and/or device:

• Chrome version 61 or above for Desktop computers (Windows PCs or macOS)
• Chrome version 61 or above for Android devices

Customers can use Google Pay to pay for their booking by selecting Google Pay and clicking the Pay button:

Their booking confirmation shows that Google Pay was used during checkout:

In your Dashboard, Google Pay is shown in the payment summary on the booking overview:

You can run reports on bookings paid with Apple Pay and Google Pay by using the Credit Card Type filter and/or grouping in your Sales reports.

Refunds

Refunds for payments made using digital wallets are processed in the same way as any other credit card payment. Learn more about refunds.

Disputes

If a customer has linked a credit card to either their Apple or Google Pay accounts, it is possible for them to log a dispute for a digital wallet payment made through FareHarbor.

You will be notified if this occurs, at which point you can follow the standard dispute handling procedures.

How do I enable Apple Pay and Google Pay for online payments?

Apple Pay and Google Pay are available by default for all items and availabilities in your FareHarbor Dashboard. No additional permissions or other settings are required.

Why don’t my customers see Apple Pay or Google Pay as payment options while booking online?

If your customers don’t see Apple Pay or Google Pay as payment options, it may be due to one or more of the following reasons:

• They’re using an unsupported browser and/or device. See Apple’s guidelines or Google’s guidelines for details on supported devices and browsers.
• They do not have an Apple Pay or Google Pay digital wallet set up.
• You do not have Stripe enabled as the payment processor on your Dashboard.

What payment processors are supported for use with Google Pay and Apple Pay?

To be able to accept customer payments with Google Pay or Apple Pay, Stripe must be your payment processor. Adyen and PayPal are not currently supported.

Not sure what payment processor you’re using? Contact FareHarbor Support.

Are there any additional fees when a customer uses Apple Pay or Google Pay for payments?

No, the processing fees are the same whether they use a digital wallet (Apple Pay and Google Pay) or manually enter their card information.

How do I disable Apple Pay and Google Pay for online payments?

Please contact FareHarbor Support if you would like to turn off digital wallet payments for all online bookings