FareHarbor Dock Kiosk mode

  • Updated

Additional information is available to FareHarbor employees.

Kiosk mode references online bookability settings and statuses.

Kiosk mode enables you to switch from Staff mode to a customer-facing kiosk view. Customers can use Kiosk mode to create their own bookings, and are not able to access booking actions or app settings.

Customers who book using Kiosk mode will also receive booking confirmations via email.

Note: Kiosk mode is only available on tablet devices and is not supported on smartphones.

Check out the video below for a comprehensive walkthrough of Kiosk mode.

We recommend using item allocation if you would like to assign specific items to location-specific Dock devices and offer only the most relevant options.

User setup

Setting up a kiosk-specific user not only helps safeguard crew members’ login credentials and details, but also supports reporting on the performance of different kiosk devices.

We recommend the following kiosk user setup:

  1. Create a new user for each kiosk. (For example, create a user named “kiosk 1”.)
  2. Set the new kiosk-specific user up with a password that can be shared within the company.
  3. Lock the device to the FareHarbor Dock app to prevent customers from accessing other settings.

Learn more about the last step in the next section.

Lock the device to the FareHarbor Dock app

Important note: You have to first log in to the Dock app and authenticate your user before completing the below steps.

Because your kiosk is customer-facing, we recommend locking the device to the FareHarbor Dock app to prevent customers from accessing other settings. Follow the instructions below for your device (iOS or Android).

iOS: Setting up Guided Access

  1. Navigate to your iPad’s Settings and select Accessibility. Turn on Guided Access.
  2. Tap Passcode Settings.
  3. Tap Set Guided Access Passcode.
  4. Enter a passcode, then re-enter it to confirm.

To start Guided Access:

  1. Open the FareHarbor Dock app.
  2. Triple-click your iPad’s side button.
  3. Tap Guided Access.
  4. Tap Start to activate Guided Access for FareHarbor Dock.

Once activated, your customers will only have access to FareHarbor Dock on your iOS device.

Android: Setting up app pinning

  1. Navigate to your Android tablet’s Settings app.
  2. Click Security or Security & location.
  3. Click Advanced.
  4. Turn on App pinning.

To pin your screen:

  1. Navigate to the FareHarbor Dock app.
  2. Open your Overview.
  3. Tap the app’s icon at the top of the image.
  4. Click Pin.

Now your customers can only view the FareHarbor Dock app on your Android device.

Switching to Kiosk mode

Make sure that Guided access (iOS) or app pinning (Android) is configured to the FareHarbor Dock app and activated on your device. This ensures that customers have access only to the FareHarbor Dock interface.

To initialize Kiosk mode:

  1. Ensure your card reader is connected.
  2. Tap the menu icon (three lines).
  3. Select Settings, then tap Kiosk.
  4. Toggle on Kiosk mode.

To exit Kiosk mode:

  1. Tap the lock icon in the top left corner.
  2. Select Settings, then tap Kiosk.
  3. Toggle off Kiosk mode.

Signing FareHarbor waivers

If your Dashboard has FareHarbor Waivers enabled, Kiosk mode will have two options for signing waivers.

  1. Customers who book via Dock can sign their waiver as part of the booking process. (Note: This option is also available in Staff mode.)
  2. Customers who booked online can walk up and begin the signing process via the welcome screen.

Prerequisites:

Signing as part of the booking process

To sign a waiver as part of the booking process:

  1. Click the Sign waiver button that appears on the booking confirmation screen.

  2. The customer reviews, signs, and submits the waiver.

The waiver and any associated submission details will be available in your Dashboard. Learn more about viewing waiver information in the Dashboard.

Signing a waiver via the welcome screen

To sign a waiver via the welcome screen:

  1. Click the Sign waiver button that appears on the welcome screen.

  2. The customer can search for their booking with one of the following:

    • Booking ID
    • The booking contact’s full name
    • The booking contact’s email address

    For privacy reasons, Dock’s booking search will only return bookings associated with today’s date. Learn more about other methods customers can use to sign waivers in person.

  3. The customer reviews, signs, and submits the waiver.

The waiver and any associated submission details will be available in your Dashboard. Learn more about viewing waiver information in the Dashboard.

Self-service check-in

FareHarbor Dock’s Self-service check-in kiosk is an automated station that allows your customers to independently check in at a physical location for their booked activity. This can provide your customers with more control and save time for you and your team.

If you’re interested in enabling self-service check-in on your Dock application, please reach out to our Support team to request it.

Important notes

  • For self-service check-in to work, you need the Check-in feature enabled on your Dashboard.
    • You can verify if this is enabled on your Dashboard’s Settings page. Check-in should be visible as an option under the Build section of the sidebar on the left. In case it’s not, please contact our Support team to enable it.
    • If Check-in is already enabled, Dock will automatically mark the checked-in customer with the default or top status of the Checked in type on the Dashboard’s Check-in page.
  • Multi-scanning is currently not supported by this feature. However, having multi-scanning enabled won’t affect self-service check-in.
  • If the booking has waivers, your customer will be asked to sign the waivers before they proceed to check-in.

To enable the feature in Dock:

  1. Navigate to Settings → Kiosk mode.
  2. Turn on the Enable Kiosk mode toggle. This will show the Enable self-service check-in option.
  3. Turn on the Enable self-service check-in toggle.

Once Self-service check-in is enabled, a Check in button will appear on your Dock’s welcome screen.

Dock check-in button on welcome screen

How self-service check-in works for your customers

  1. On the Dock welcome screen, your customers will see and select the Check in button.
  2. Dock will redirect them to a Search booking page.
  3. Your customers can then search for their booking using either the full name and email address of the booker or the booking ID.

  4. Once your customer has opened the booking’s Check-in page, they will have the option to confirm who they are checking in by selecting one, multiple, or all of the corresponding customer types.

    Note: Customers that already have a check-in status will appear as either checked-in or no-show and it won’t be possible to select them. You can still manually change the check-in status of a customer via the Dashboard if needed.

  5. The Confirm check-in button finalizes the process.

    Dock confirm check-in button

Once self check-in is completed, the customer sees a check-in confirmation screen.

Note: If ticket printing is enabled and a printer is connected, the customer has the option to print a physical copy of the ticket via the kiosk.

Enable printing in Kiosk mode

Dock is compatible with supported Star Micronics and Boca printers.

Prerequisites:

Receipts and tickets are both printed for each booking when Kiosk mode is used. To enable printing in Kiosk mode:

  1. Tap the menu icon.
  2. Select Settings.
  3. Select Kiosk mode.
  4. Under the Printing section, toggle on Enable ticket and receipt printing.

Once ticket and receipt printing is enabled, customers will see the option to print their tickets and receipts when the checkout process is complete.

Ticket and receipt printing settings

Receipts will include:

  • Company name
  • Customer contact name
  • Payment information
    • Payment method
    • Time and total of payment transaction
  • Booking details
    • Item name
    • Date and time of the availability
    • Number and type of participants
    • Booking number

Tickets will include:

  • Company name
  • Booking information
    • Booking number
    • Customer contact name
    • Number of participants
  • Item details
    • Item name
    • Date and time of the availability
    • Customer type information
  • If QR scanning is enabled for an item, a QR code will be included in the printed ticket automatically. QR codes are included in tickets only.

Enable anonymous checkout

If you use Dock Kiosk Mode for walk-up or on-site purchases where collecting customer contact details is not necessary, you can allow customers to complete a Kiosk mode purchase anonymously. 

Anonymous purchase helps you move walk-up customers through checkout quicker while still creating a trackable booking and providing a printed ticket or receipt.

Customers booking anonymously don’t receive booking confirmations by email or text. Therefore, a compatible connected printer is required so they can receive their ticket or receipt at checkout.

This feature requires Allow skipping contact full name to be enabled on the Dashboard before it works on Dock Kiosk mode. Learn how to enable this feature on the Dashboard.

To configure anonymous checkout in Dock:

  1. Open the Dock app > Settings > Kiosk mode.

  2. Under Printing, toggle on:

    • Enable ticket and receipt printing
    • Allow anonymous purchase
    kiosk-allow-anon-purchase.png

Once enabled, your customers can:

  • Book and checkout without having to enter contact details.
  • Print their ticket or receipt on the spot.