Setting up the FareHarbor Dock application

  • Updated

FareHarbor Dock (iOS/Android) is currently only available to clients in the U.S., Canada, UK, Ireland, Australia, New Zealand, and select EU businesses. If you are interested in learning more, please reach out to FareHarbor Support or our Account Management team.

This page includes information about:

(Note: Screenshots are taken from the iOS app. The Android app view may differ.)

Note: In case you are looking for information on configuring Dock on the Dashboard please visit the following help pages:

Setting up the app

In order to use the Dock app, the following requirements must be met:

  1. Download the FareHarbor Dock (iOS) application from the Apple App Store (iOS) or from the Play Store (Android).
  2. Launch the application on your iPad or Android tablet.
  3. Enter your company shortname in the Company shortname field, then click Continue.
  4. Enter your FareHarbor username and password.
  5. Click Log in.

Connecting your card reader

Only a supported Stripe card reader can be used with FareHarbor Dock. Learn more about other hardware requirements.

Payments can be accepted using an EMV card reader connected via Bluetooth, WiFi, or Ethernet (depending on your card reader type).

Prerequisite: Enable Bluetooth on your iOS or Android device.

To connect your card reader to FareHarbor Dock:

  1. Open Settings.
  2. Select Connectivity.
  3. Tap on Select payment method.
  4. Select your payment method:
    • Bluetooth card reader, or

    • Internet card reader

      Note: Dock will show the available devices based on your payment method selection.

  5. Tap on the card reader’s name. (This must be a Stripe card reader supported in your region.)

Connecting your printer

FareHarbor Dock supports ticket printing with AirPrint, Star Micronics, and Boca printers. Learn more about other supported hardware like card readers and tablets.

Prerequisite: Set up your printer.

To connect your printer to FareHarbor Dock:

  1. Open the FareHarbor Dock app, and tap the menu icon (three lines) in the upper left corner of the app view.
  2. Tap on Settings.
  3. Tap on Connectivity.
  4. Tap on Printer type.
  5. Select your printer from the options:
  6. Enter your IP address (only required for the Boca Wi-Fi option).

  7. Select the printer Resolution.

    Important note: The dpi selected in the app and on the printer need to match. In case of a mismatch, the printed ticket will have an incorrect size.

  8. Tap on Save to connect.

Print automatically on checkout

By default, Dock requires confirmation before printing at checkout. Enable Print automatically on checkout, if you want to print receipts and tickets automatically.

Note: Automatic printing on checkout is not available with AirPrint. Select another printer type to enable it.

To start printing tickets or receipts automatically at checkout:

  1. Open FareHarbor Dock > Settings > Connectivity.
  2. Select a printer type that is not AirPrint.

  3. Turn on Print automatically on checkout.

    dock-auto-print.png

Once enabled, the configuration is automatically saved.

When this setting is on, Dock starts the print job automatically at checkout in Staff mode and Kiosk mode. When it is off, Dock still shows the post-checkout print confirmation prompts.

Changing the default display settings

You can change your user-specific default settings in the FareHarbor Dock app.

  1. Tap the menu icon (three lines) in the upper left corner of the app view.
  2. Tap Settings.
  3. Adjust settings as desired for your setup.
    • Default view will show the Calendar view when you open the app.
    • Item view can be used to customize items’ backgrounds and width.
    • Calendar view can be used to change calendar width.

Setting up a welcome screen for Kiosk mode

Setting up a welcome screen for Kiosk mode can further elevate your brand’s presence, and provide customers the top-level option to sign a waiver. Log into your Dashboard to set up a welcome screen.

  1. Navigate to the Settings tab.

  2. Click the FareHarbor Dock option located in the sidebar, in the Online Booking section.

    (Note: The FareHarbor Dock feature must be enabled for the Dashboard before this option will appear. Please reach out to FareHarbor Support if you need additional assistance.)

  3. There are three welcome screen options available. Select the option that best suits your use case.
    • Company logo will display the logo image currently set up within the Dashboard.
      • This option will be configured by default once the FareHarbor Dock feature is enabled for your Dashboard.
      • Update your logo image as needed under Settings > Info & Policies > Logo & Contact.
    • Background image allows you to upload an image that will display as the welcome screen. In order to be used as a background image, the image file must be:
      • 250kb or less in size
      • At least 2732px x 2048px in dimension
    • No welcome screen will disable the top-level option to sign a waiver. Customers will only see the option to start booking.
  4. Once the welcome screen is configured, click Save to finalize your updates.

Adding Kiosk mode booking restrictions

Dock Kiosk mode can use different booking restriction settings than online bookings. This allows you to restrict last-minute availability online while still allowing bookings on-site through the kiosk.

How Kiosk booking restrictions work

Kiosk mode can be configured to use:

  • The item’s default booking restriction (Item default), or
  • A company-defined booking restriction specifically for Kiosk mode.

This setting applies:

  • At the company level (not per item).
  • To all availabilities on Dock Kiosk mode that are set to auto-close.

Where to configure Dock Kiosk mode booking restrictions

To add a booking restriction:

  1. Go to your Dashboard > Settings.
  2. Select Booking Restrictions from the options on the left.
  3. Select + New booking restriction.
  4. Enter a name for your booking restriction.
  5. Click Create booking restriction.

Additional information on booking restrictions can be found in our Booking restrictions help page. Please note that the Waitlist and Call to book features are not available on Dock.

To configure Kiosk mode booking restrictions:

  1. Navigate to Settings > FareHarbor Dock.
  2. Locate the Booking restrictions section.

  3. Use the drop-down menu to select the desired booking restriction.

    Note: By default, this is set to Item default. The other available options are defined in Settings > Booking restrictions.

  4. Click Save at the bottom of the FareHarbor Dock settings screen to apply the change.