Introduction to FareHarbor Dock

FareHarbor Dock is designed to streamline your in-person bookings with two powerful modes. Each mode provides a different experience tailored to the person processing the booking.

• Kiosk mode empowers guests to independently book with an intuitive customer-facing interface.
  • Elevate your brand’s presence with a customizable welcome screen.
  • Customers can sign FareHarbor waivers directly on Dock.
  • The option to print physical tickets immediately after booking helps provide a seamless experience from start to finish. (Note: These printers are supported by FareHarbor.)
• Staff mode enables employees to quickly process in-person sales with a fast and user-friendly interface. Employees can also use Staff mode to:
  • Complete booking actions (adding notes, expenses, or discounts).
  • Print receipts.
  • Check in guests after a booking has been completed.

Use FareHarbor Dock to accept payments using a supported card reader or Tap-to-Pay on compatible devices (availability may vary by region and device).

Benefits of selling with Dock

• Book twice as fast. Provide your guests with a faster and more seamless checkout experience with this booking point-of-sale solution. During beta testing, Dock reduced transaction times by more than two minutes per customer.
• Empower guests to book independently. Save time at the front desk, reduce the number of staff needed, and spend more time creating unforgettable experiences.
• Make it easy to sign FareHarbor waivers. Customers can sign FareHarbor waivers directly on Dock, streamlining the experience for customers and staff alike.
• Enjoy secure and contactless payments. Accept debit and credit cards, Google Pay, Apple Pay and other contactless payment methods. Rest easy knowing that every transaction is safeguarded by our trusted payment partner.
• FareHarbor Dock requires minimal training. The simple and intuitive booking interface is easy to learn and requires minimal training for your staff.

Feature limitations

The following functionalities are currently not supported for FareHarbor Dock:

• Smartwaiver and Wherewolf waiver integration
  • Customers booked using FareHarbor Dock can still sign waivers via confirmation emails.
  • FareHarbor waivers can be signed using Dock. Learn more about signing FareHarbor waivers in Staff and Kiosk modes.
• Memberships
• Combos
• Booking flows

If you have questions about supported functionalities, please reach out to our Support team for assistance.

FareHarbor Dock requires a compatible tablet and supported Stripe card reader to operate. 

For detailed device specifications, supported models, and optional hardware (such as printers and kiosk stands) see our FareHarbor Dock hardware requirements help page.

How much does FareHarbor Dock cost?

Transactions processed through Dock are subject to a fee. Reach out to Account Management or Support to learn more.

How long does FareHarbor Dock take to set up?

Once you approve price sheet updates, it will take approximately one week to start selling with the FareHarbor Dock app.

When will FareHarbor Dock be available in other regions?

The subsequent regions and launch dates have yet to be determined.

Can I use FareHarbor Dock with hardware I already have?

You can use any mobile device that meets the system requirements. However, card readers must be purchased through FareHarbor. You will not be able to take payments in FareHarbor with card readers purchased from Amazon or a third-party reseller.

Can I use FareHarbor Dock on a smartphone?

Yes. FareHarbor Dock can be used on supported smartphones and tablets. Available features may vary depending on the device.

Do I need a card reader to use Dock?

Not always. Some devices support Tap-to-Pay, which allows you to accept payments without an external card reader. Availability may vary by region and device.

How can I provide feedback?

If you have product feedback or ideas to share on FareHarbor Dock, please submit your input via this survey.