FH Agent is an automated assistant that helps you respond to guest questions and support bookings across multiple communication channels. It uses information from your FareHarbor account and additional knowledge you provide to deliver consistent, real-time responses.
How FH Agent works
FH Agent interacts with guests through connected channels such as website chat, messaging platforms, phone, and email. Guests can also interact with FH Agent during the booking process on the FareHarbor Lightframe.
FH Agent analyzes incoming messages and responds using a combination of:
- FareHarbor account data including tours, availability, pricing, and policies.
- Knowledge you add, such as FAQs and business-specific details.
- Configured actions that allow it to assist with bookings.
The assistant can answer common guest questions and support the booking process by checking availability, guiding selections, and creating reservations. Bookings created through FH Agent appear in the FareHarbor Dashboard like bookings from an affiliate.
All connected communication channels use the same configuration and knowledge base. This ensures guests receive consistent responses regardless of how they contact your business.
When to use FH Agent
Use FH Agent when you want to automate responses to common guest inquiries and streamline booking support. It is most useful when:
- Guests frequently ask about availability, pricing, policies, or logistics
- Your team spends significant time answering repetitive questions
- You want to support guests across multiple communication channels with consistent information
FH Agent can handle many standard interactions. However, some conversations may still require human support, such as refund requests, complaints, or complex booking changes. Depending on your setup, these conversations can be escalated to your team or handled with a fallback response.
How FH Agent works
FH Agent works as part of your broader booking and communication workflow:
- It pulls real-time data from your FareHarbor account to ensure accurate responses
- It uses your added knowledge to answer business-specific questions
- It performs booking-related actions directly within conversations
- It centralizes conversations from all connected channels into one workspace
Keeping your FareHarbor listings and added knowledge up to date helps ensure accurate and reliable responses.
Next steps
To start working with FH Agent, see also the following help pages: